Support
For questions, bug reports, subscriptions, account deletion and data protection requests, email us.
destek@coachstamp.app1. When you write to us
If possible, write from your CoachStamp account’s email address and tell us:
- whether you use an iPhone or Android, and the app version;
- whether you are a trainer or a student;
- what you were trying to do and what happened, with a screenshot if it helps.
Do not send passwords, card details, identity documents or health information.
2. Response time
We usually reply within 2 business days. Data protection requests are handled within the legal deadlines: generally within one month under the GDPR, and within 30 days at the latest under the KVKK. See the Privacy Policy for details.
3. Frequently asked questions
How do I sign in?
On iPhone you sign in with your Apple or Google account, on Android with your Google account; there is no separate CoachStamp password. To return to the same account, use the same method and the same account each time.
How do I manage or cancel my subscription? (trainers)
On iPhone, in the Subscriptions section of your Apple account; on Android, in Google Play Subscriptions. Deleting the app or your account does not cancel a subscription. The subscription terms are in the Terms of Use.
I am not getting notifications.
Check that notifications for CoachStamp are on in your device settings. Students can turn each reminder type and plan-change notices on or off in the Profile screen of the app. Everything is still shown in the app when notifications are off.
How do I delete my account?
Trainers go to Settings → Delete account, students to Profile → Delete account. For deletion without the app and what is deleted, see Delete your account and data.
4. Legal documents
CoachStamp is provided by Orçun Demir. Address: [ADDRESS — to be completed before publication].